Residential Sales Manager

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Sales Manager to drive revenue through new and existing accounts. The candidate should have hotel sales experience, strong communication skills, and the ability to work in a fast-paced environment. Duties include soliciting accounts, managing relationships, and participating in industry events. A Bachelor's degree is preferred, and knowledge of Arabic is an asset.

Qualifications

• Minimum two years’ hotel sales experience, preferably in the Middle East.
• Ability to multitask, work in a fast-paced environment.
• Strong verbal and written English communication skills, Arabic preferred.

Responsibilities

• Solicit new and existing accounts to meet revenue goals.
• Prepare correspondence, booking reports, and maintain files.
• Attend major travel functions and industry events.

Skills

Multitasking

Sales negotiation

Customer relations

Verbal Communication

Written Communication

Education

Bachelor's Degree

High School Diploma

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

An awe-inspiring and striking landmark in Downtown Dubai, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.
• Meet or exceed personal sales solicitation call goals based on daily appointments set by the Line Manager, covering existing and prospective accounts.
• Responsible for administration of all support services including responding to emails, correspondence, and database maintenance.
• Maintain a high profile within trade and professional associates dealing with their market area/segment(s).
• Interact with individuals outside the hotel within their sales area, including clients, local hotel associations, and community members.
• Solicit corporate, consortia, and leisure accounts directly and jointly through Action Plans.
• Implement all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.
• Quote and negotiate prices, confirm reservations, draw up contracts, and close transactions.
• Manage ongoing accounts with contracted clients and set quarterly production targets.
• Achieve room night and revenue goals as per the incentive and business plan.
• Attend major travel functions, trade shows, and industry events as appropriate.
• Plan sales trips to major marketing areas with approval from the DOS.
• Input market intelligence into the Sales Information Management system.
• Develop knowledge of market trends, competition, and customers.
• Promote and generate sales leads for sister hotels and in-house sales staff.
• Provide feedback on market conditions and competition trends.
• Arrange FAM and site inspection trips for major clients.
• Maintain effective files on major active accounts.
• Establish positive employee relations and perform related duties as assigned.
• Maintain punctuality, appearance, and good timekeeping.
• Train and develop sales staff in designated areas.
• Complete timesheets, Rota’s, holiday schedules, and purchase orders as required.
• Undertake special projects and tasks as assigned.
• Prepare correspondence, booking reports, and maintain files.
• Participate in revenue and sales meetings, training, and industry events.
• Collaborate with other hotel departments to ensure quality service.

Qualifications

• Bachelor’s Degree preferred; High School Diploma or equivalent required.
• Minimum two years’ hotel sales experience, with Middle East experience preferred.
• Ability to multitask, work in a fast-paced environment, and pay high attention to detail.
• Strong verbal and written English communication skills; Arabic language skills preferred.
• Maintain positive relationships with colleagues and departments.
• Ability to independently resolve customer needs and complaints.
• Set and achieve goals effectively.
• Work independently and promote teamwork.
• Knowledge of laws related to employment, safety, and labor relations.