Residential Sales Manager

SLS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Sales Manager to solicit new and existing accounts to exceed revenue goals through various outreach methods. The ideal candidate has a Bachelor's degree, two years of hotel sales experience in the Middle East, and strong communication skills in English. This role involves managing long-term accounts, achieving revenue targets, and collaborating with other hotel departments.

Qualifications

• At least two years of hotel sales experience, preferably with Middle East market exposure.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Proficiency in Arabic is a plus.

Responsibilities

• Solicit new and existing accounts to meet revenue goals.
• Administer support services including emails and databases.
• Manage ongoing accounts post-contract, setting quarterly targets.

Skills

Multitasking

Strong communication skills in English

Building positive relationships

Goal-oriented

Education

Bachelor’s Degree preferred

High School Diploma or equivalent

Job description

Job Description

• Solicit new and existing accounts to meet or exceed revenue goals through telephone calls, outside sales, site inspections, and written communication.
• Meet or exceed personal sales goals based on daily appointments set by the Line Manager, covering existing and prospective accounts.
• Administer support services, including responding to emails, maintaining databases, and handling correspondence.
• Maintain a high profile within trade and professional associations relevant to their market area or segment.
• Interact with clients, local hotel associations, and community members outside the hotel within their sales area.
• Solicit corporate, consortia, and leisure accounts through action plans, both independently and collaboratively.
• Implement all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.
• Quote and negotiate prices within established parameters, confirm reservations, and finalize contracts with customers.
• Manage ongoing accounts post-contract, setting quarterly targets and maintaining relationships.
• Achieve room night and revenue targets as per the incentive and business plans.
• Attend major travel functions and trade shows related to their marketing responsibility, with prior approval.
• Plan sales trips to key marketing areas, visiting accounts within specific regions.
• Input market intelligence into the Sales Information Management system and stay informed on market trends, competition, and customer preferences.
• Promote and generate sales leads for sister hotels and in-house sales staff.
• Provide feedback on market conditions and competition to the DOS / DOSM / DOR.
• Arrange FAM and site inspection trips for major clients and accompany them.
• Meet deadlines for tasks and maintain organized files on major accounts.
• Foster effective employee relations and perform related duties and special projects as assigned.
• Maintain punctuality, professional appearance, and good time management.
• Train and develop sales staff reporting to them.
• Complete timesheets, rosters, holiday schedules, purchase orders, and participate in revenue and sales meetings.
• Collaborate with other hotel departments to ensure quality customer service.
• Participate in trade shows, community events, and industry meetings.

Qualifications

• Bachelor’s Degree preferred; High School Diploma or equivalent required.
• At least two years of hotel sales experience, preferably with Middle East market exposure.
• Ability to multitask in a fast-paced environment with high attention to detail.
• Strong communication skills in English; proficiency in Arabic is a plus.
• Ability to build positive relationships and resolve customer issues independently.
• Goal-oriented with the ability to work independently and collaboratively.
• Knowledge of applicable laws regarding employment, safety, and labor relations.