Resident Manager

Kempinski Hotels; Dubai; On-site; AED 500,000 - 750,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Resident Manager to coordinate all operative outlets of the Kempinski Residence, ensuring daily business runs smoothly, profitability, quality-insurance, and staff leadership.

The role leads the Residence Team, overseeing safety, budgeting, and process improvements, with responsibilities spanning operations, service standards, and performance reviews.

Qualifications

• Strong Rooms Division background and guest services leadership.
• Excellent communication and reporting lines.
• Experience as Director of Rooms, Residence Manager, or Hotel Manager preferred.

Responsibilities

• Direct and lead the Residence Team across all operational outlets.
• Coordinate planning, execution, and control of daily operations and tasks.
• Oversee annual performance reviews, promotions, and staff development.

Skills

Rooms Division leadership

Communication skills

Budgeting & cost control

Job description

Resident Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: United Arab Emirates - Dubai

Description

The Resident Manager is responsible for the coordination of all operative outlets of the Kempinski Residence, to ensure a smooth course of daily business including the aspect of profitability, quality-insurance as well as quality-improvement, communication and employee leadership.

Key Responsibilities

• Managing and leading the Residence Team.
• Acquire representative tasks.
• Responsible for coordination, initiation and control of all operational processes as well as appropriate delegation and control of the individual tasks.
• Implement annual reviews for the subordinate Department and head of Department, as well as promotion, development, and career planning; Initiate corrective / disciplinary action.
• Responsible for the implementation and adoption of projects.
• Responsible for leadership in all matters in relation to safety and protection in the Residence.
• Budget coordination, creation, control operations.
• Cost control, sales optimization through promotional activities.
• Develop and constantly monitor all security-relevant measures and facilities especially fire protection and rules of conduct in emergency situations, taking into account the current requirements by authorities and legislation.
• Achieve or exceed budget, ensuring and permanent improvement of quality standards and optimize work processes in the operational area.
• Quality monitoring of all public and non-public spaces.
• Monitor technical condition of the departments.
• Daily monitoring of all departments.
• Obligation to own personal and professional training.
• Acquire manager on duty services during the week and on weekends.
• Forecast and yield management for the Logis area.
• Secure the realization of quantitatively as qualitatively optimal utilization of the Logis range.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.

Job Requirements

• Strong Rooms Division background
• At least two years experience as a Director of Rooms, Residence Manager or Hotel Manager.
• Solid communication skills with reporting lines.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.