Residences Night Bellman - BVLGARI Resort Dubai

Bvlgari Hotels & Resorts; Dubai; On-site; AED 91,810 - 128,534; Full time

Job summary

Bvlgari Hotels & Resorts in Dubai is seeking a dedicated guest assistant to warmly greet and escort guests to their rooms while providing detailed information about our amenities and services. The successful candidate will assist guests with luggage and transportation needs, ensuring a seamless and luxurious experience.

The role requires a high school diploma and strong communication skills to maintain professional interactions. A commitment to guest service and maintaining a positive work environment is essential. Join our team at Bvlgari Hotels & Resorts and contribute to creating memorable experiences for our guests.

Qualifications

• Strong communication skills required to greet and assist guests.
• Ability to handle luggage and assist individuals with disabilities.
• Maintaining a clean and professional appearance.

Responsibilities

• Greet and escort guests to rooms and assist with luggage.
• Inform guests of property amenities and local areas of interest.
• Report accidents and maintain safety standards.
• Develop positive working relationships with others.
• Assist guests with transportation arrangements.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.