Residence Concierge

PALAZZO VERSACE HOTEL L.L.C; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to provide exceptional service to residents and guests. This role involves welcoming visitors, managing inquiries, and ensuring a well-organized front desk environment. The ideal candidate will possess strong communication skills and a calm demeanor under pressure. Join a dynamic team where your contributions will enhance the guest experience and support seamless operations. If you are passionate about service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in concierge or guest service roles, preferably in hotels or residential settings.
• Good communication skills and ability to remain calm under pressure.

Responsibilities

• Welcome and assist residents and guests with inquiries and service requests.
• Maintain a professional front desk and monitor visitor access.
• Support move-in and move-out processes and communicate important updates.

Skills

Guest Service

Communication Skills

Organizational Skills

Computer Proficiency

Job description

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Job Responsibilities

1. Welcome and assist residents and guests with inquiries, service requests, and local area information.
2. Maintain a professional, organized, and presentable front desk at all times.
3. Monitor visitor access and enforce building security protocols.
4. Manage incoming and outgoing mail and packages; coordinate with delivery services.
5. Work closely with building management, maintenance, housekeeping, and security teams.
6. Keep accurate records including visitor logs, key logs, service requests, and incident reports.
7. Support move-in and move-out processes for residents.
8. Communicate building notices, maintenance schedules, and updates to residents.
9. Assist in emergencies by following building procedures and guiding residents and emergency personnel.

Candidate Profile

• Experience in concierge or guest service roles (hotel/residential).
• Good communication and people skills.
• Well-organized, professional, and calm under pressure.
• Comfortable using basic computer systems.
• Flexible with shifts, including weekends and holidays.