Residence Concierge

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated front desk associate to provide exceptional service to residents and guests. This role involves welcoming visitors, managing inquiries, and ensuring a secure and organized environment. Ideal candidates will possess strong communication skills, a calm demeanor under pressure, and a flexible attitude towards shifts, including weekends and holidays. Join a vibrant team where your contributions will enhance the guest experience and maintain the high standards of luxury living.

Qualifications

• Experience in concierge or guest service roles is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Welcome and assist residents and guests with inquiries and service requests.
• Maintain a professional front desk and monitor visitor access.

Skills

Guest Service Experience

Communication Skills

Organizational Skills

Calm Under Pressure

Flexibility

Tools

Basic Computer Systems

Job description

JOB SUMMARY

Main Duties/Responsibilities:

1. Welcome and assist residents and guests with inquiries, service requests, and local area information.
2. Maintain a professional, organized, and presentable front desk at all times.
3. Monitor visitor access and enforce building security protocols.
4. Manage incoming and outgoing mail and packages; coordinate with delivery services.
5. Work closely with building management, maintenance, housekeeping, and security teams.
6. Keep accurate records including visitor logs, key logs, service requests, and incident reports.
7. Support move-in and move-out processes for residents.
8. Communicate building notices, maintenance schedules, and updates to residents.
9. Assist in emergencies by following building procedures and guiding residents and emergency personnel.

CANDIDATE PROFILE

1. Experience in concierge or guest service roles (hotel/residential).
2. Good communication and people skills.
3. Well-organized, professional, and calm under pressure.
4. Comfortable using basic computer systems.
5. Flexible with shifts, including weekends and holidays.