Residence Concierge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand is seeking a professional Concierge to manage resident requests and ensure smooth daily operations. The role involves coordinating services, maintaining high standards of cleanliness, and providing exceptional personalized support. Ideal candidates will possess a Bachelor of Hotel Management and strong customer service skills, contributing to a memorable guest experience.

Qualifications

• Previous experience in concierge, front office, or reception role in hospitality.
• Proficiency in property management systems and office software.
• Ability to work flexible schedules including evenings and weekends.

Responsibilities

• Manage resident requests and inquiries with professionalism and efficiency.
• Coordinate deliveries, maintenance appointments, and amenity bookings.
• Collaborate with management, security, and housekeeping teams.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Education

Bachelor of Hotel Management

Tools

Property Management Systems (PMS)

Microsoft Word

Microsoft Excel

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

• Manage resident requests and inquiries with professionalism and efficiency, offering solutions and personalized support.
• Coordinate deliveries, maintenance appointments, and amenity bookings to ensure smooth daily operations.
• Maintain up-to-date knowledge of residence facilities, services, local attractions, and events to offer tailored recommendations.
• Collaborate with residence management, security, and housekeeping teams to deliver seamless and discreet service.
• Address resident concerns with discretion and efficiency, escalating to management when necessary.
• Ensure the lobby, reception, and concierge desk remain clean, organized, and presentable at all times.
• Adhere to MAMA Shelter s service values and etiquette in all interactions with residents and colleagues.
• Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Desired Candidate Profile

Qualifications

• Previous experience in concierge, front office, or reception role, preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• Excellent communication skills in English; knowledge of Russian or other languages is a plus.
• Strong customer service orientation and a friendly, professional demeanor.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• A commitment to maintaining confidentiality and adhering to legal and organizational policies.

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