Residence Bell Attendant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Guest Service Associate to assist guests courteously and efficiently. Key responsibilities include managing baggage, greeting guests, and providing information about hotel services. The ideal candidate will have at least one year of experience in hospitality or customer service. This is a full-time on-site role with no remote work options.

Qualifications

• Minimum one year's experience in hospitality or customer service related industry.

Responsibilities

• Assist guests with packages, coats, suitcase, etc.
• Adhere to guest check-in and check-out procedures.
• Welcome guests with appropriate greetings.
• Guide guests to the Front Desk.
• Maintain clean lobby and entrance.
• Provide information about hotel facilities.
• Learn and greet repeat guests.
• Keep the baggage room clean and in order.

Skills

Good English language verbal communication skills

Ability to work cohesively with co-workers

Ability to be attentive to guest needs

Positive relations promotion with hotel patrons

Ability to exercise good judgment with difficult guests

Understanding of multi-cultural environments

Job description

Assist guests with heavy packages, coats, suitcase, etc., courteously and quickly before having to be asked.

Adhere to guest check-in and check-out procedures pertaining to baggage handling.

Welcome guests at the main entrance with the greeting appropriate to the time of day.

Assist arriving and departing guests by opening and closing car and taxi doors.

Maintain a clean and tidy entrance drive-way and lobby.

Guide the guest to the Front Desk and wait behind the guest during the check-in.

Be familiar with hotel layout and memorize the preferred route for escorting guests.

Room the guest in accordance with hotel standards.

Be familiar with the lift workings and emergency stairs.

Provide information to guests about the hotel facilities and services.

Learn and utilize names of guests, especially repeat and long staying guests, and routinely greet guests as they pass through the lobby.

Help other employees in department, replacing them temporarily when necessary.

Keep the baggage room clean and in order.

Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff.

Responsibilities and Qualifications

Good English language verbal communication skills.

Ability to work cohesively with co-workers and managers as part of a team.

Ability to be attentive to guest needs, remaining calm and courteous at all times.

Ability to promote positive relations with hotel residents and patrons.

Ability to exercise good judgment with difficult guests.

Understanding and ability to work in a multi-cultural environment.

Requirements

Minimum one year's experience in hospitality or customer service related industry.

Work Details

Remote Work: No

Employment Type: Full-time