Reservations Team Leader

21c Museum Hotels; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a Reservation Supervisor to manage daily operations and train staff. Candidates should have at least one year's experience in a similar role at a 5-star hotel. This position offers opportunities for professional growth and a range of employee benefits, including discounted rates worldwide.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Qualifications

• Minimum one year experience in a similar position in a 5 star hotel.
• Ability to train and motivate staff.

Responsibilities

• Check reservations daily for compliance.
• Train and develop staff to increase productivity.
• Communicate clearly and assist in the daily operation.

Skills

Computer literacy

Excellent written and oral proficiency

Organizational skills

Customer service

Education

University Degree

Job description

Overview

“Why work for Accor?”

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Check reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensure that the quality of reservations is maintained in terms of guest details, rates, payment methods, etc.
• Plan and use efficient organizational skills to run the daily operation.
• Organize on-the-job and weekly training for all staff.
• Keep reservations staff informed on all changes or developments within the hotel and the company.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Train, develop, and motivate staff to increase productivity.
• Keep the department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work, accordingly to the standards as set.
• Train employees ensuring that they have the necessary skills to perform their duties with maximum levels of productivity and efficiency.
• Assist the department head in preparing necessary reports, documents, duty roster and other tasks requested by management.
• Understand and utilize a consistent approach to selling in order to support the sales team.
• Ensure a sales attitude is adopted and maintain security of information relating to customers and personnel in the hotel.
• Comply with all company policies and procedures relating to guest services and all systems.
• Be computer literate with excellent written and oral proficiency; sound knowledge of English language.
• Be pleasant in appearance and warm in personality to create a good first impression over the telephone.
• Communicate clearly and be willing to help others.
• Have an eye for accuracy when checking reservations and processing room requests.
• Be flexible and diplomatic when dealing with demanding and unreasonable guests.
• Carry out any other reasonable task as requested.
• Assist in Task Force Teams for new openings.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel
• University Degree

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21