Reservations Team Leader

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservations Supervisor. The role involves overseeing daily reservations and staff training, ensuring compliance with standards while maximizing team productivity. Candidates must have at least one year of experience in a similar position at a 5-star hotel. This position offers opportunities for professional growth and employee benefits including discounted rates globally.

Benefits

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to make a difference through CSR activities

Qualifications

• Minimum one year experience in the same position in a 5-star hotel.
• Proficient in English language, both written and oral.

Responsibilities

• Checking reservations daily for compliance.
• Organizing on-the-job training for all staff.
• Maximizing employee productivity and morale.

Skills

Organizational skills

Communication skills

Computer literacy

Customer service

Training and Development

Education

University Degree

Job description

Overview

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods, etc.
• Planning and using efficient organizational skills to run the daily operation.
• Organizing on-the-job and weekly training for all staff.
• Keeping reservations staff informed on all changes or developments within the hotel and the company.
• Spot-checking reservations made the previous day and checking all VIP arrivals.
• Training, developing, and motivating staff to increase productivity.
• Keeping the department informed of all changes in the customer profile, rates, strategies, promotions, and specials.
• Maximizing employee productivity and morale within the department and consistently maintaining discipline within hotel guidelines and local regulations.
• Having a full working knowledge and the ability to supervise, train, correct and demonstrate all duties and tasks, in the assigned place of work, accordingly to the standards as set.
• Training employees to ensure they have the necessary skills to perform their duties with maximum levels of productivity and efficiency.
• Assisting the department head in preparing necessary reports, documents, duty rosters and other tasks as required by management.
• Understands and utilizes a consistent approach to selling to support the sales team.
• Maintains a sales attitude and ensures security of information relating to customers and personnel in the hotel.
• Complies with all company policies and procedures relating to guest services and all systems.
• Is computer literate with excellent written and oral proficiency; sound knowledge of English language.
• Is pleasant in appearance and warm in personality to create a good first impression over the telephone.
• Communicates clearly and is willing to help others.
• Has an eye for accuracy when checking reservations and processing room requests.
• Flexible and diplomatic when dealing with demanding and unreasonable guests.
• Carry out any other reasonable task (which may not be stated here) as requested.
• Assist in Task Force Teams for new openings.

Qualifications

• Minimum one year experience in the same position in a 5-star hotel
• University Degree

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21