Reservations Team Leader

Marriott Hotels Resorts; Dubai; On-site; AED 146,000 - 184,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservation Supervisor to manage all reservation requests and ensure optimal customer service. Candidates should have at least 1 year of supervisory experience and a high school diploma. This role involves processing reservation requests and providing assistance to guests, highlighting the importance of personal appearance and confidentiality. Competitive salary and opportunities for growth are offered.

Qualifications

• No related work experience required.
• At least 1 year supervisory experience preferred.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Follow company policies and maintain guest confidentiality.
• Develop and maintain positive working relationships with team members.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or G.E.D.

Job description

Position Summary

Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Responsibilities

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: At least 1 Year supervisory experience.

License or Certification: None

Equal Employment Opportunity

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.