Reservations Supervisor - Waldorf Astoria Ras Al Khaimah

Hilton; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton in Dubai seeks an experienced Reservations Supervisor to oversee the reservations team, ensuring accurate bookings, guest profiles, and exceptional service. You will monitor arrivals, manage room inventory, and collaborate with Revenue and Sales to align strategies with business needs.

The role requires strong communication, coordination, and a proactive approach to maintain data integrity and guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Experience with hotel reservation systems and PMS.
• Strong knowledge of room inventory and rate management.
• Excellent communication and coordination skills.
• Customer-focused mindset with a proactive and solution-oriented approach.
• Strong attention to detail and ability to prioritise tasks in busy periods.
• Calm and effective decision-making under pressure.

Responsibilities

• Supervise day-to-day operations of the reservations team to ensure efficient bookings.
• Maintain accuracy of reservations records and guest profiles; document special requests.
• Monitor arrivals, departures and room availability to avoid overbooking.
• Resolve guest concerns or escalated booking issues promptly and professionally.
• Collaborate with Revenue and Sales to align reservation strategies with business needs.
• Update room inventory and restrictions in the PMS and channel managers.
• Train and mentor reservation agents to maintain service excellence.
• Generate daily, weekly, and monthly reservations reports and trends.
• Ensure compliance with policies and guest data privacy.

Skills

Reservation systems

Room inventory

Rate management

Communication

Coordination

Customer focus

Attention to detail

Under pressure

Tools

PMS

Job description

Job Description:

Responsibilities

Heres what youll do during a typical day:

ESSENTIAL FUNCTIONS

• Supervise the day-to-day operations of the reservations team to ensure efficient handling of bookings.
• Maintain accuracy of all reservations records and ensure proper documentation of guest profiles and special requests.
• Monitor daily arrivals, departures, and room availability to avoid overbooking and ensure smooth operations.
• Manage and resolve guest concerns or escalated booking issues in a timely and professional manner.
• Collaborate with the Revenue and Sales teams to align reservation strategies with business needs.
• Update and manage room inventory and restrictions in the property management system (PMS) and channel managers.
• Train, mentor, and evaluate reservation agents to maintain service excellence and team productivity.
• Generate and review daily, weekly, and monthly reports on reservations, occupancy, and trends.
• Ensure compliance with company policies, procedures, and standards for reservation handling and guest data privacy.
• Support front office operations during peak times or special events when needed.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist in implementing promotional packages and rate strategies in coordination with Sales and Revenue teams.
• Liaise with Front Office and Housekeeping to ensure accurate room assignment and special requests are fulfilled.
• Support group reservation management, including rooming lists, billing instructions, and arrival coordination.
• Participate in departmental meetings and contribute to service improvement initiatives.

Qualifications

What It Takes to Make the Stay

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Proficient in hotel reservation systems.
• Strong understanding of room inventory and rate management.
• Excellent communication and coordination skills.
• Customer-focused mind-set with a proactive and solution-oriented approach.
• Strong attention to detail, organizational skills, and ability to prioritize tasks effectively.
• Ability to remain calm and make sound decisions under pressure or during high-demand periods

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Requirements: