Reservations Supervisor | Hotel Experience

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a full-time Reservation Manager. The role includes managing room reservations, ensuring accuracy, training the team on inventory control, and working closely with various departments. The ideal candidate will have strong communication skills, experience with Opera software, and a commitment to diversity and inclusion. This position does not allow remote work.

Qualifications

• Strong communication skills are essential for liaising with guests and team members.
• Experience with inventory management and reservations is crucial.
• Ability to provide product knowledge training to team members.

Responsibilities

• Manage and process room reservations accurately.
• Monitor room availability rates and provide monthly reports.
• Train the reservation team on yield management principles.

Skills

Inventory control

Customer service

Communication

Knowledge of Opera

Training and development

Tools

Opera reservation system

Job description

Responsibilities

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Provide product knowledge training to the reservation team covering both this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Liaise with Guest Relations Officer Duty Assistant Manager Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
• Remote Work: No
• Employment Type: Full-time