Reservations Supervisor | Hotel Experience

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Reservations Manager to manage room reservations, ensure accurate booking processes, and maintain inventory control. The ideal candidate will have experience with reservation systems and excellent organizational skills. This role promotes a diverse and inclusive work environment.

Responsibilities

• Manage and process room reservations accurately.
• Monitor room availability, rates, and allotments.
• Maintain knowledge of guest rooms, hotel facilities, and services.
• Collaborate with Sales & Credit department regarding credit status.
• Ensure effective inventory control and maintain supply pars.
• Provide training to the reservation team on product knowledge.
• Train on yield management principles and inventory control.
• Manage guest booking materials and correspondence.
• Update room rates, packages, and standardised wording.
• Liaise with relevant managers for last-minute bookings.
• Maintain proficiency in reservation software systems.
• Adhere to Front Office Policies and Procedures.

Job description

Company Description

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Job description

• Manage and process room reservations promptly, ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control, maintain supply pars, and reorder when needed within budget constraints.
• Provide product knowledge training to the reservation team, covering both this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials, including vouchers, guarantee letters, and e-mail correspondence.
• Monitor and update room rates, packages, and standardised wording for notes and comments, informing relevant sections of any changes.
• Liaise with Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.