Reservations Supervisor | Hotel Experience

FAIRMONT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservations Manager to oversee room bookings, manage inventory control, and train staff on yield management principles. The ideal candidate will have a strong understanding of hotel operations, excellent communication skills, and proficiency in reservation software. Join us and be part of a diverse and inclusive team committed to excellence.

Qualifications

• Strong understanding of hotel operations and standards.
• Ability to train and guide team members effectively.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Manage and process room reservations promptly.
• Monitor room availability and provide monthly reports.
• Collaborate with Sales & Credit department on bookings.

Skills

Room reservation management

Inventory control

Yield management principles

Effective communication

Tools

Opera reservation system

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write each chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Manage and process room reservations promptly, ensuring accuracy and adherence to standards and procedures.
• Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control, maintain supply pars, and reorder within budget constraints.
• Provide product knowledge training to the reservation team, covering this hotel and other properties within the group.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials, including vouchers, guarantee letters, and email correspondence.
• Monitor and update room rates, packages, and standardized notes and comments, informing relevant sections of any changes.
• Liaise with Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager, or Front Office Manager for last-minute group bookings or stranded passengers.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our goal is to attract, recruit, and promote diverse talent.