Reservations Supervisor

Solutions Leisure Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Reservations Supervisor in the UAE. The ideal candidate will have a Bachelor's degree and 5-10 years of supervisory experience in hospitality, demonstrating outstanding communication and organizational skills. Responsibilities include guest engagement, staff supervision, and event coordination, ensuring a high standard of service.

Qualifications

• Proven experience in a similar role.
• Ability to prioritize and multitask.
• Ability to work with initiative.

Responsibilities

• Greet guests professionally and manage reservations and inquiries.
• Supervise front desk staff and departmental performance.
• Coordinate VIP events and ensure table allocation.

Skills

Supervisory experience

Strong organizational skills

Attention to detail

Outstanding communication

Interpersonal skills

Education

Bachelor's degree in business, hospitality, or a related field

Tools

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location

United Arab Emirates

Experience

5 to 10 years

Graduate

Job Function

Hospitality / Medicare / Account Management

Skillset

Supervisory experience

Preferred Jobseekers

Jobseekers from any country

Reservations Supervisor

Job Location : UAE

Key Responsibilities :

Professionally greet guests with the highest standards and maintain overall responsibility for reservations and inquiries.
E nsure all front desk staff adhere to the company's Cycle of Service at all times.
Ensure that front desk staff is on duty and that the department is adequately staffed, with breaks organized in accordance with fluctuations in business volume.
Report and liaise regularly with the General Manager regarding departmental performance and ensure they are informed of any relevant information or issues.
Act as Duty Manager when required to address any issues that may arise during shifts.
Liaise with customers regarding special functions and cater to their requirements and requests whenever possible.
Supervise the coordination of VIP events, table bookings, and ensure table allocation is impeccable according to daily reservations.
To produce a daily briefing sheet in a timely and accurate manner, listing special occasions, dietary requirements, table preferences, and highlighting VIP guests.
To prepare Event Function Sheets.

Required Profile :

Bachelor's degree in business, hospitality, or a related field.
Proven experience in a similar role.
Strong organizational skills, ability to prioritize and multitask.
Attention to detail and ability to work with initiative.
Outstanding communication (verbal and written) and interpersonal skills.
Proficient in Microsoft Office, with an aptitude to learn new software and systems.

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