Reservations Supervisor

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel management company in Abu Dhabi seeks a Reservations Manager to oversee room reservations and manage staff training. The ideal candidate will have at least 2 years of related experience, including supervisory experience. Responsibilities include ensuring guest satisfaction and compliance with company policies. This role offers the opportunity to work in a dynamic environment focused on excellent customer service.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Assist management in training and motivating employees.
• Ensure compliance with company policies and maintain confidentiality.
• Welcome and address guest needs according to standards.
• Maintain positive working relationships and comply with quality assurance.

Skills

Leadership

Communication

Customer service

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY: Oversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Responsibilities

• Assist management in training, scheduling, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Required Experience

• Manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.