Reservations Specialist - Premier Inn Hub - Dubai

Premier Inn Hotels LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Reservations Specialist at a flagship hotel in Dubai, where your passion for guest service will shine. In this role, you'll provide top-notch service for all reservation segments, ensuring a seamless experience for guests. Your responsibilities will include managing bookings, generating sales leads, and maintaining accurate documentation. This role not only offers a competitive salary but also a supportive environment that encourages career growth and development. Be part of a culture that values teamwork and puts customers at the heart of everything we do. If you're ready to thrive in a fast-paced setting, we want to hear from you!

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance hours

Qualifications

• Minimum of one year experience in hotel reservations.
• Strong guest service and communication skills are essential.

Responsibilities

• Manage reservations and provide exceptional customer service.
• Work within a team to handle calls and emails effectively.

Skills

Guest service skills

Excellent communication skills

Detail-oriented

Ability to multitask

Typing speed (25 words per minute)

Computer literacy (Windows MS Office Suite)

Advanced English language proficiency

Education

High School Diploma

Tools

Opera PMS system

CRS systems

Job description

As a Reservations Specialist, you will be working in our flagship hotel in the HUB. Passionate about guest service, you will be responsible for providing a quality end-to-end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
What will I be doing?

• Working within a team to answer all calls and emails following the brand standards.
• Providing exceptional customer service and effectively and professionally managing all reservations for guests.
• Booking and managing reservations through the reservations system.
• Qualifying and generating sales leads for the sales team to acquire new clients.
• Ensuring that the system and booking documentation are accurate and up to date.
• Configuring rates in Opera PMS system.

Requirements:

• Possess guest service skills and excellent communication skills.
• Detail-oriented and customer service-oriented.
• Ability to work independently and as part of a team.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm, collected, and accurate.
• Able to type 25 words per minute.
• Computer literacy in Windows MS Office Suite; CRS systems knowledge is an added advantage.
• Advanced English language proficiency.

Experience:

• Minimum of one year experience in the Reservations department of a branded hotel.
• High School Diploma preferred.

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (which includes dental), air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, we will support you to do this.

At Premier Inn, we know the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do—a place where everyone has the opportunities to develop and achieve their dreams. We emphasize a promote-from-within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the 'I'm interested' button and join the team!