Reservations Sales Agent at Holiday Inn & Suites Science Park

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a guest-oriented Reservations Sales Agent to enhance customer experience and convert inquiries into bookings. Key responsibilities include managing reservations, handling guest interactions, and working with other departments to exceed guest expectations. The ideal candidate should possess excellent communication skills, a proactive attitude, and attention to detail.

Benefits

Competitive salary and benefits

Qualifications

• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy.
• Pro-active and energetic with a positive 'can do' attitude.

Responsibilities

• Convert accommodation enquiries into bookings through various methods.
• Record and process bookings, cancellations, and amendments.
• Manage hotel's selling strategy as directed by management.

Skills

Excellent communication skills in English

Attention to detail

Pro-active and energetic

Multi-tasking and prioritization skills

Knowledge of Opera System

Knowledge of Russian or another language

Job description

Reservations Sales Agent at Holiday Inn & Suites Science Park

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Holiday Inn & Suites Dubai Science Park is looking for a guest-oriented Reservations Sales Agent to join their extraordinary team! Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai, minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The Holiday Inn & Suites atDubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
• Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
• Record and manage bookings that failed to arrive (No Show).
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Process and confirm guest room reservations made by clients.

What We need from you:

• Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills
• Proficient in the use of Opera System

What we offer:

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.