Reservations Sales Agent

Holiday Inn; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is looking for a hotel reservations agent to handle booking inquiries, manage reservations, and provide excellent customer service. Ideal candidates should possess a Bachelor's degree, excellent communication skills, and a proactive attitude. You will be part of a dynamic team in a lively environment with opportunities for career growth.

Qualifications

• Excellent communication skills in English; knowledge of Russian or another language is an advantage.
• Trustworthy with attention to detail and high levels of accuracy.
• Pro-active and energetic with a positive attitude.

Responsibilities

• Convert accommodation enquiries into bookings via phone, in person, or by letter.
• Record and process bookings, cancellations, and amendments promptly.
• Manage hotel selling strategy and communicate special requirements to departments.

Skills

Communication Skills

Attention to Detail

Multi-tasking

Proactive Attitude

Education

Bachelor of Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

• Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
• Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
• Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
• Liaise and communicate special requirements to other departments e.g. Cots, VIP s and late arrivals and guest transportation.
• Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
• Record and manage bookings that failed to arrive (No Show).
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Process and confirm guest room reservations made by clients.

What We need from you:

• Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
• Trustworthy with attention to detail and high levels of accuracy in their work
• Pro-active and energetic with a positive 'can do' attitude
• Ability to multi-task with prioritization skills

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]