Reservations Sales Agent

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading luxury hotel group as a Reservation Sales Agent in Dubai. You will manage reservation communications, ensure guest satisfaction, and utilize your hospitality experience in a vibrant team environment. This role offers opportunities for career growth and a commitment to wellness and development.

Benefits

Learning & Development programs

MOstay benefits for complimentary and discounted stays

Health and wellness programs

Qualifications

• Minimum of 1-year experience in hospitality sales or reservations.
• Experience in a 5-star hotel environment, preferably in the GCC region.
• Ability to understand and meet guest needs with minimal supervision.

Responsibilities

• Processing and confirming guest reservations, identifying guest needs.
• Using sales techniques to maximize revenue and inputting reservations into the system.
• Maintaining accurate system records and participating in meetings.

Skills

Effective communication

Interpersonal skills

Attention to detail

Education

Degree or diploma in Hospitality, Hotel, or Business Management

Tools

MS Office

PMS systems

Job description

Mandarin Oriental Jumeira, Dubai - Reservation Sales Agent

Mandarin Oriental Jumeira, Dubai is seeking a Reservation Sales Agent to join our Room Reservations team.

Are you passionate about hospitality? Do you excel in a team environment that values integrity, respect, and responsibility? Do you have a growth mindset? Join us and become part of an exceptional experience.

Mandarin Oriental is renowned for its luxurious hotels, resorts, and residences worldwide, combining Asian-inspired service with cutting-edge luxury experiences. Located on a pristine oceanfront, our Dubai property offers a stylish urban resort with stunning views of the Arabian Gulf and Dubai's skyline, including the Burj Khalifa.

About the job

Based at the hotel within the Room Reservations Team, the Reservations Sales Agent manages all reservation communications to ensure efficient service delivery.

Responsibilities include:

• Processing and confirming guest reservations, identifying guest needs.
• Verifying room availability and explaining policies.
• Accommodating special requests and providing property information.
• Using sales techniques to maximize revenue and inputting reservations into the system.
• Staying updated on hotel promotions and procedures.
• Maintaining product knowledge and applying rate management.
• Organizing visa requests and up-selling when appropriate.
• Handling requests promptly and ensuring compliance with standards.
• Supporting customer loyalty and brand standards through service excellence.
• Monitoring customer satisfaction and resolving issues.
• Building strong relationships with guests and colleagues.
• Handling complaints and fostering positive employee relations.
• Communicating effectively with other departments.
• Maintaining accurate system records and participating in meetings and site visits.

Candidate requirements:

• Ability to understand and meet guest needs with minimal supervision.
• Effective communication skills in English; additional languages are a plus.
• Friendly personality with strong interpersonal skills.
• Attention to detail and a minimum of 1-year experience in hospitality sales or reservations.
• Experience in a 5-star hotel environment, preferably in the GCC region.
• Proficiency in MS Office and PMS systems.
• Educational qualifications: Senior School or higher, with a degree or diploma in Hospitality, Hotel, or Business Management.

Our commitment to you

• Learning & Development programs tailored to your career growth.
• MOstay benefits offering complimentary and discounted stays worldwide.
• Health and wellness programs supporting your wellbeing.

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