Reservations & Operations Supervisor

High Class Experiences Travel LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in luxury travel logistics is seeking a Reservations & Operations Supervisor to oversee travel operations and supplier partnerships. The role involves managing all reservations, ensuring high service standards, and leading a team to deliver exceptional travel experiences for clientele. Ideal candidates should possess strong leadership, negotiation skills, and a keen eye for detail, with relevant experience in luxury travel operations.

Qualifications

• Experience in luxury travel operations.
• Strong leadership and negotiation abilities.
• Familiarity with UAE/GCC tourism.

Responsibilities

• Manage reservations and operational workflows.
• Supervise supplier partnerships and negotiations.
• Coordinate logistics for hotel bookings and transportation.

Skills

Organizational skills

Multitasking

Attention to detail

Negotiation

Communication

Supplier relationship management

Team leadership

Problem-solving

Tools

Booking systems

Microsoft Office

Job description

Job Brief:

High Class Travel Experiences is seeking an experienced and organized Reservations & Operations Supervisor to lead and oversee the full scope of our travel logistics and supplier partnerships. The ideal candidate will manage and supervise all reservations, operational workflows, supplier relations, and service delivery for our luxury travel clientele.

This role demands a detail-oriented professional with strong leadership skills, negotiation experience, and the ability to manage complex itineraries and daily operations — including hotel bookings, service coordination, transportation, and tour logistics. The manager will also ensure seamless communication with suppliers, drivers, and guides while maintaining our brand’s premium service standards.

Key Responsibilities:

OPERATIONS / RESERVATIONS DEPARTMENT

Bookings

• Hotel
• Services
• Tours
• Restaurants
• Tickets Purchases
• Supplier's relation and quotation
• Agenda and operations management
• Revise and double-check reservations and tickets made by the reservation team
• Drivers and the company’s car management
• Tour guide relations, booking the tours by e-mail, and sending the confirmation and vouchers
• Tickets Purchases

Suppliers

• Attending and following up with the supplier’s activities and itinerary
• Extra activities scheduling and booking
• Follow up with the driver
• Follow up with guides
• Follow up with suppliers
• Contract, negotiation, partnership, and renew of suppliers

Quotation / Negotiation

All services provided by High Class:

• Flights
• Hotels
• Transfers
• Tours
• Attractions
• Experiences
• Special Services
• Leisure
• MICE
• Company fleet (Chevrolet, Suburbans, etc.) services
• Among other new products and services

Skills

We're looking for a candidate who has the following skills:

• Strong organizational and multitasking skills
• Attention to detail and accuracy in bookings
• Experience in luxury travel operations and client service
• Excellent communication and negotiation abilities
• Supplier and partner relationship management
• Team leadership and workflow supervision
• Familiarity with booking systems and Microsoft Office
• Problem-solving and decision-making under pressure
• Knowledge of UAE/GCC tourism and luxury experiences
• Fleet and driver coordination experience