Reservations Operations Lead – Customer Service

Jobsatdubai; Dubai; Sur place; AED 167 400 - 279 000; Plein temps

Résumé du poste

Jobsatdubai in Dubai is seeking an Operations Manager, Customer Service to lead the Reservations department at Atlantis Dubai. This role requires a minimum of 2-3 years in a management position and at least 8 years of reservations experience in a large-scale call center environment.

Key responsibilities include overseeing daily operations, managing team performance, and ensuring customer satisfaction. The ideal candidate will have a strong background in reservations metrics and processes, making operational improvements as needed.

Qualifications

• Minimum 2-3 years experience in a management position in a call center.
• 8+ years experience in reservations, preferably in hospitality.
• Experience managing teams and overseeing performance management.

Responsabilités

• Oversee and support the Reservations department operation.
• Recruit and train new staff in the team.
• Handle performance management and disciplinary actions as needed.

Connaissances

Team management

Performance management

Customer service experience

Operational improvement

Reservations systems

Description du poste

Jobsatdubai in Dubai is seeking an Operations Manager, Customer Service to lead the Reservations department at Atlantis Dubai. This role requires a minimum of 2-3 years in a management position and at least 8 years of reservations experience in a large-scale call center environment.

Key responsibilities include overseeing daily operations, managing team performance, and ensuring customer satisfaction. The ideal candidate will have a strong background in reservations metrics and processes, making operational improvements as needed.