Reservations Operations Lead – Customer Service

Jobsatdubai; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

Jobsatdubai in Dubai is seeking an Operations Manager, Customer Service to lead the Reservations department at Atlantis Dubai. This role requires a minimum of 2-3 years in a management position and at least 8 years of reservations experience in a large-scale call center environment.

Key responsibilities include overseeing daily operations, managing team performance, and ensuring customer satisfaction. The ideal candidate will have a strong background in reservations metrics and processes, making operational improvements as needed.

Qualifications

• Minimum 2-3 years experience in a management position in a call center.
• 8+ years experience in reservations, preferably in hospitality.
• Experience managing teams and overseeing performance management.

Responsibilities

• Oversee and support the Reservations department operation.
• Recruit and train new staff in the team.
• Handle performance management and disciplinary actions as needed.

Skills

Team management

Performance management

Customer service experience

Operational improvement

Reservations systems

Job description

Jobsatdubai in Dubai is seeking an Operations Manager, Customer Service to lead the Reservations department at Atlantis Dubai. This role requires a minimum of 2-3 years in a management position and at least 8 years of reservations experience in a large-scale call center environment.

Key responsibilities include overseeing daily operations, managing team performance, and ensuring customer satisfaction. The ideal candidate will have a strong background in reservations metrics and processes, making operational improvements as needed.