Reservations Manager, Dubai

AltoVita; Dubai; A distancia; AED 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness benefits

Wellness budget

Work-from-home allowance

Fully remote team

Descripción de la vacante

AltoVita seeks a Customer Success Manager based in Dubai to handle corporate housing needs for global mobility and relocation clients. You will manage high-volume requests, present tailored options through AltoVita’s enterprise software, and foster strong relationships with relocation consultants and hospitality partners.

You will contribute to data reporting, client satisfaction, and product feedback while thriving in a fast-paced, fully remote team that supports wellness budgets, home-office

Formación

• 3–5+ years in corporate housing or global mobility/relocation.
• Fast-paced, entrepreneurial environment adaptability.
• Strong problem-solving and calm under pressure.
• Self-motivated, proactive and results-driven.
• Dubai-based role with weekend on-call rotation.

Responsabilidades

• Manage incoming housing requests and present options to corporate clients and relocation partners.
• Respond to client inquiries and provide timely recommendations.
• Build strong relationships with consultants from relocation companies.
• Support reporting on conversion figures and identify improvement opportunities.
• Engage hospitality partners and participate in supplier meetings or training.
• Participate in property inspections to understand property quality in the Middle East region.
• Collaborate with Hospitality Growth to close market gaps and competitive offerings.
• Familiarize with AltoVita’s technology and contribute to product development for operators in the region.
• Contribute to the community via quarterly training, content creation, events and in-person visits.
• Assist in optimizing AltoVita’s Customer Success technology.

Conocimientos

Corporate housing

Relocation management

Client relationship management

Problem solving

Communication

Herramientas

Relocation management software

Descripción del empleo

About the role

We are seeking a highly skilled and dedicated Customer Success Manager based in Dubai with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Key Responsibilities

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalised housing options through AltoVita's proprietary enterprise software.
• Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
• Build an excellent relationship with the consultants from relocation management companies.
• Support reporting on conversion figures and identify opportunities for improvement.
• To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary.
• To participate in property inspections to gain an in-depth understanding of properties quality, when required (Middle East Region).
• Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
• Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits).
• Assist in the optimisation process of AltoVita's Customer Success technology.

Requirements

• 3-5+ years of experience in corporate housing, or managing temporary living for global mobility or relocation management organisations
• Comfortable working in a fast-paced and entrepreneurial environment
• Ability to work well under pressure and handle high-stress situations with calm and professionalism
• Strong problem-solving skills and ability to think on your feet
• Self-motivated, proactive and results-driven
• Occasional weekend on call rotation
• Dubai based
• Consistent and proactive communication is a core requirement of this role.

Ways of Working

AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.

Join our Team

AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.

Becoming an AltoVitian means you will benefit from:

• A team that will always put you first
• Incredible opportunities for growth and career advancement
• A fully-remote working environment
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore