Reservations Manager

InterContinental; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Reservations Manager to oversee the daily operations of the Reservations department. The ideal candidate will have strong leadership skills, experience in a luxury hotel environment, and a Bachelor's degree in relevant fields. Responsibilities include training team members and optimizing reservation strategies to increase sales and ensure customer satisfaction.

Qualifications

• 2-3 years experience in a similar role within an international luxury hotel chain.
• Hands-on knowledge of hotel systems and market intelligence tools.
• Proficient in English; additional languages are an asset.

Responsibilities

• Oversee daily operations of the Reservations department.
• Develop and coach team members through feedback and performance reviews.
• Monitor scheduling and control payroll costs.

Skills

Leadership

Communication

Team Development

Market Intelligence

Education

Bachelor's degree in Hotel Administration / Business Administration

Tools

STR

Amadeus

Job description

Every day is different at IHG, but you ll mostly be:

• Oversee daily operations of the Reservations department with a focus on accuracy and efficiency
• Develop and coach team members through regular feedback and performance reviews
• Create development plans and foster a positive, collaborative working environment
• Promote strong coordination and communication across departments
• Support recruitment, onboarding, and ongoing training initiatives
• Monitor scheduling to align with business levels and control payroll costs
• Create and manage the department s annual budget and targets
• Monitor room inventory, availability, and blackout dates for maximum yield
• Ensure all rates, packages, and internal promotions are accurately loaded across all systems
• Track reservation pick-up, group bookings, no-shows, cancellations, and report accordingly
• Follow up on lost business leads and analyze booking trends for improvement
• Support upselling efforts and encourage the team to meet revenue targets
• Ensure a high level of product knowledge and awareness of IHG Hotels and promotions
• Manage VIP and special guest bookings with care and attention
• Oversee pre-arrival, confirmation, amendment, and cancellation communication
• Monitor OTA/TA extranets and maintain accuracy in third-party channels
• Review and audit team s service delivery, including call handling and upselling techniques
• Maintain IHG brand standards across all reservation touchpoints
• Prepare and execute action plans to increase reservation sales
• Assist with ad-hoc projects and collaborate during high-demand or special events

What We need from you:

• Bachelor s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years prior tenure in a similar role
• International luxury hotel chain background; GCC exposure
• Hands-on knowledge of hotel systems, market intelligence tools (STR, Amadeus, etc.)
• Proficiency in English is essential; additional language skills are a valuable asset

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservations Manager

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