Reservations Manager

PlaceUp; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Une entreprise leader dans la gestion des maisons de vacances recherche un Responsable des Réservations pour diriger son équipe de réservations. Vous serez en charge de superviser le processus de réservation, de gérer les demandes des clients VIP et d'assurer une haute satisfaction client en collaborant avec d'autres départements. Pour ce rôle, une expérience antérieure dans le secteur de l'hospitalité est essentielle.

Qualifications

• Expérience prouvée dans la réservation ou les services aux clients, idéalement dans le domaine des maisons de vacances ou de la location immobilière.
• Minimum 2 ans d'expérience dans la direction ou la supervision d'une équipe.
• Compétences en organisation et gestion du temps.

Responsibilities

• Diriger, former et gérer l'équipe des réservations pour garantir des opérations quotidiennes fluides.
• Gérer directement les réservations en mettant l'accent sur les clients VIP et les demandes spéciales.
• Collaborer avec d'autres départements pour assurer des expériences client sans faille.

Skills

Organizational skills

Time management

Problem solving

Team leadership

Customer service

Communication

Tech-savvy

Job description

Job Overview

We are seeking a Reservations Manager - Holiday Homes to lead our reservations team and oversee the full booking process across all channels. The ideal candidate will be experienced in managing teams, confident in making decisions, and proactive in handling both daily operations and high-profile guest interactions. This is a hands-on role that combines team leadership with direct reservation handling, especially for VIP clients.

Key Responsibilities

- Lead, train, and manage the reservations team to ensure smooth daily operations.

- Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.

- Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems, etc.).

- Handle reservations directly, with a focus on VIP guests and special requests.

- Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.

- Monitor and improve team performance, booking accuracy, and customer service standards.

- Collaborate with other departments (operations, housekeeping, marketing) to ensure seamless guest experiences.

- Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.

Requirements

- Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.

- At least 2 years of experience in leading or supervising a team.

- Strong organizational and time-management skills.

- Ability to work independently, take initiative, and solve problems effectively.

- Confident, optimistic, and friendly demeanor with a guest-first mindset.

- Excellent communication skills (spoken and written).

- Tech-savvy and familiar with booking platforms, calendars, and channel managers.