Reservations Manager

AccorHotel; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Reservierungsmanager, der die täglichen Abläufe der Reservierungsabteilung überwacht und sicherstellt, dass die Gäste einen erstklassigen Service erhalten. In dieser Rolle sind Sie verantwortlich für die Schulung des Teams, die Entwicklung von Strategien zur Umsatzoptimierung und die Analyse von Markttrends. Sie werden eng mit anderen Abteilungen zusammenarbeiten, um ein nahtloses Gästeerlebnis zu gewährleisten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der relevanten Position erforderlich.
• Managementerfahrung wäre von Vorteil.
• Starke analytische und organisatorische Fähigkeiten.

Responsibilities

• Überwachung der täglichen Abläufe der Reservierungsabteilung.
• Schulung des Reservierungspersonals und Feedback geben.
• Entwicklung von Strategien zur Optimierung der Zimmerauslastung.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Verkaufskompetenzen

Analytische Fähigkeiten

Organisatorische Fähigkeiten

Teamfähigkeit

Zuverlässigkeit

Multitasking-Fähigkeiten

Dynamik und Lernbereitschaft

Education

Erfahrung in der relevanten Position

Managementerfahrung

Tools

Microsoft Windows

Job description

• Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.
• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
• Supervise and train reservations staff providing guidance support and ongoing performance feedback.
• Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
• Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
• Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
• Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
• Anticipate guest needs and personalize service to enhance the guest experience.
• Handle reservation changes cancellations and special requests in a professional and efficient manner.
• Generate regular reports on reservation statistics occupancy and revenue performance.
• Foster a positive and collaborative work environment within the reservations department.
• Coordinate with other hotel departments such as front office sales and marketing to ensure seamless operations.
• Conduct regular meetings with the reservations team to communicate updates goals and performance expectations.
• Conduct annual reviews recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
• Monitor reservations and revenue systems and ensure accurate and uptodate availability rates and inventory across all channels.
• Develops Action Plans to reach daily / monthly / yearly KPIs.
• Completes all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
• Maintains records pertaining to market segments transient pace numbers forecasts and other rooms data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends competitor pricing and demand patterns to make informed decisions in collaboration with Director of Revenue Management.
• Makes sure rate plans are correctly indexed / loaded and distributed to all channels

Qualifications :

• Experience in the relevant position
• Knowledge of Microsoft Windows computer programs:
• Excellent communication skills both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Strong team player who can work independently in a fastpaced environment
• Dynamic willing to learn
• Have good sales and presentation skills
• Ability to manage multiple tasks at the same time
• Management experience would be an advantage.
• Strong analytical organizational and creative thinking skills

Remote Work :

No

Employment Type :

Fulltime