Reservations Agent - Russian Speaker

RIXOS; Ras Al Khaimah; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Reservations Agent fluent in Russian. This role involves managing guest reservations, providing excellent customer service, and ensuring smooth communication between departments. The ideal candidate will have at least one year of experience in a 5-star hotel environment, showcasing strong interpersonal skills and a commitment to quality service. Join a dynamic team where your contributions will enhance guest experiences and uphold the high standards of the hotel. If you are passionate about hospitality and eager to grow in a supportive environment, this is the perfect opportunity for you.

Qualifications

• Minimum one year experience as Receptionist or Reservation Agent in a 5-star hotel.
• Proficient in handling reservation systems and customer inquiries.

Responsibilities

• Manage reservations and provide information about hotel services.
• Assist guests with inquiries and ensure accurate booking processes.
• Maintain records and handle special requests efficiently.

Skills

Communication Skills

Listening Skills

Sales Techniques

Problem-Solving

Education

High School Degree

Job description

Reservations Agent - Russian Speaker RIXOS

Responsibilities:

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries of room rates, outlets, and room locations.
• Be totally familiar with all aspects of the reservation systems.
• Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks and indicate special requests and billing procedures.
• File and process reservations correspondence, ensuring all files are current and in order.
• Have knowledge of Front desk, Sales, and Accounts departments and how they relate to the Reservations department.
• Abide by the hotel’s policies and procedures.
• Be familiar with changes in the rates and group inquiries.
• Complete daily shift task list and aid others.
• Be aware of inventory management and keep a constant check on the room types available throughout the day.
• Understand departmental goals and projections for average rate and occupancy.
• Accommodate and document special requests accurately and efficiently.
• Determine the most appropriate room type to meet guest requirements and maximize room rate.
• Explain guarantee and cancellation policies to callers.
• Describe room accommodations and benefit feature sale amenities to guests.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates, or directing guests to sister properties on sold-out days.
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
• Follow upselling techniques and sales strategies to maximize property revenue.
• Identify repeat guests using appropriate codes.
• Perform any other duties reasonably requested by the management team, including assistance for large events or hotel functions.
• Assist in Task Force Teams for new openings.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• Be proactive and use good judgment when dealing with challenging situations.
• Act with professionalism and integrity.
• Be transparent in your motives, methods, and expected results.
• Own mistakes and share your knowledge to prevent repetition of the same error within your department or division.
• Conduct business honestly & fairly.
• Keep sensitive information confidential.

RELIABILITY AND LOYALTY

• Follow through on commitments.
• Work well both autonomously and within a team.
• Display a positive, approachable attitude.
• Spend time getting to know your fellow employees and our guests.
• Support each other; we all work within the same hotel and company.
• Be committed to quality.
• Be committed to exceptional financial results.
• Be responsible for the bottom line.
• Be committed to the Rixos Policies & Procedures Guide.

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• Be committed to exceeding expectations.
• Never settle for the status quo or mediocre work.
• Continuously search for areas of improvement.
• Provide positive, constructive feedback.

Qualifications:

Minimum one year experience as Receptionist or Reservation Agent in a 5-star hotel and high school degree.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Ticketing
• Reservations

Keywords:

• Reservations Agent - Russian Speaker