Reservations Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Uniform provided

Staff discounts

Training & development

Flexible benefits

Job summary

IHG Hotels & Resorts at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa seeks a reservations/front office professional. You will manage bookings, respond to inquiries, and upsell to maximise occupancy while delivering attentive guest service.

Fluency in English and strong communication are required. Experience in a hotel environment is preferred, with flexibility to work shifts including nights and weekends.

Qualifications

• Experience in Reservations or Front Office, preferably in a hotel or resort.
• Fluent English; additional languages are an advantage.
• Excellent communication and guest-focused approach.
• Strong reading, writing and basic maths skills.

Responsibilities

• Handle individual and group reservations, amendments, and cancellations via the hotel system.
• Respond to guest inquiries by phone and other channels in a professional, welcoming manner.
• Maintain up-to-date room rates, promotions and hotel information for accurate guest details.
• Upsell rooms and propose suitable options to maximise occupancy and revenue.
• Process reservations from travel agencies, wholesalers, sales teams and reservation centres.
• Provide information about the resort, facilities, and local attractions.

Skills

Customer service

Communication skills

Multitasking

Team player

Attention to detail

Tools

Reservation system

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined, yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Handling individual and group reservations, amendments and cancellations through the hotel’s reservation system.
• Responding to guest enquiries by phone and other communication channels in a professional and welcoming manner.
• Keeping up to date with room rates, promotions, packages and hotel information to provide guests with accurate details.
• Upselling rooms and recommending suitable options to help maximise occupancy and room revenue.
• Processing reservations received through travel agencies, wholesalers, sales teams and reservation centres.
• Providing information about the resort, its facilities, local attractions and travel directions.
• Coordinating with Sales, Front Office and other departments to ensure reservation details and guest requirements are communicated correctly.
• Maintaining accurate reservation records, daily logs and reports while following hotel standards and procedures.

What We need from you:

• Previous experience in Reservations or Front Office, preferably within a hotel or resort environment.
• Good communication skills with a warm, professional and guest-focused approach.
• Fluent English, with additional languages considered an advantage.
• Good reading, writing and basic maths skills.
• Confidence using computers and entering reservation information accurately.
• Strong attention to detail and the ability to manage multiple guest requests efficiently.
• A positive team-player attitude and the ability to communicate effectively with guests, colleagues and other departments.
• Flexibility to work shifts, including nights, weekends and public holidays when required.

What you can expect from us:

• Competitive salary that rewards all your hard work.
• Full uniform.
• Impressive room discounts.
• Some of the best training in the business.
• A wide range of benefits designed to help you live your best work life.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.