Reservations Agent - Hospitality Operations - Dubai

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai, part of Accor Group, seeks a Reservations Agent to enhance guest experiences through seamless booking processes. The role demands proficiency in customer service, attention to detail, and a passion for hospitality. Ideal candidates will have experience in similar roles and excellent communication skills, ready to support a dynamic team in a fast-paced environment.

Benefits

Employee benefit card with global discounts

Access to development programs

Participation in sustainability initiatives

Qualifications

• Prior experience as a reservations agent or in a guest-facing hospitality role.
• Excellent English communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle incoming reservation requests via phone, email, and system channels.
• Ensure guest information is accurately recorded in the reservations system.
• Maximize room revenue through effective up-selling.

Skills

Customer Service

Communication

Attention to Detail

Interpersonal Skills

Problem Solving

Tools

Opera

Job description

Reservations Agent - Hospitality Operations - Dubai

Job Title
Reservations Agent - Hospitality Operations - Dubai
Job Description
Reservations Agent - Hospitality Operations - Dubai

Position Overview

We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality.

Employment Overview

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Core Duties

* Handle incoming reservation requests via phone, email, and system channels
* Ensure all guest information is accurately recorded and updated in the reservations system
* Maximize room revenue through effective up-selling and promotional strategies
* Respond to guest inquiries and special requests with professionalism and efficiency
* Maintain up-to-date knowledge of room types, packages, and hotel offerings
* Recommend facilities and services to enhance the guest booking experience
* Support the front office with accurate rooming lists and last-minute updates

Candidate Requirements

* Prior experience as a reservations agent or in a guest-facing hospitality role
* Proficiency in Opera or similar property management systems is preferred
* Excellent English communication skills; additional languages are a plus
* Strong interpersonal and customer service abilities
* Attention to detail and a calm, solutions-oriented approach
* Ability to work in a fast-paced environment with flexibility for shifts

Why Join Us

* Employee benefit card with exclusive global discounts at Accor hotels
* Access to development programs and global career mobility
* Be part of a dynamic and diverse team that values your contribution
* Contribute to meaningful sustainability initiatives through Planet 21

About the Company

This opportunity is with a leading hotel under the Accor group, a global hospitality leader with over 5,500 hotels and lifestyle destinations. In Dubai, our hotel stands as a beacon of excellence, combining authentic service with modern luxury. By joining us, you become part of a culture that celebrates heart-led service, innovation, and continuous growth.
Post Details

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