Reservations Agent - Emirati Talent

Fujairah Rotana Resort & Spa; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

Rotana Hotels recherche un Reservations Agent passionné et dynamique à Fujairah. Dans ce rôle, vous serez responsable de la gestion des réservations, de la satisfaction des clients et de la promotion des services de l'hôtel. Idéal pour ceux qui cherchent à se démarquer dans le secteur de l'accueil et du service à la clientèle.

Qualifications

• Expérience en service à la clientèle souhaitée.
• Connaissance des systèmes de réservation est un plus.

Responsibilities

• Gérer les réservations effectuées par téléphone, lettre ou fax.
• Assurer un service de qualité et répondre aux demandes des clients.
• Maintenir des relations publiques positives et maximiser les affaires.

Skills

Service client

Compétences en communication

Gestion des réservations

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified