Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Reservations Agent to provide exceptional service at a luxury hotel. This role involves managing room reservations and guest inquiries, ensuring a high standard of customer service and operational excellence. The ideal candidate will possess strong communication and organizational skills, along with a passion for delivering outstanding guest experiences. Join a team that values personalized attention and contributes to creating memorable stays for guests. If you thrive in a fast-paced environment and have a knack for hospitality, this opportunity is perfect for you.

Qualifications

• Previous experience as a Reservations Agent in a Luxury Hotel.
• Outstanding administration and organizational skills required.

Responsibilities

• Serve as the main contact for room reservations and guest calls.
• Complete room reservations using the OnQ system.

Skills

Customer Service

Communication Skills

Organizational Skills

Computer Proficiency

Telephone Manner

Arabic Speaking

Tools

OnQ Property Management System

Job description

EOE/AA/Disabled/Veterans

What are we looking for

A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should possess the following skills and characteristics:

• Previous experience working as a Reservations Agent in a Luxury Hotel.
• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Very good computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities:

• Arabic speaking skills.
• OnQ experience.
• Forbes 5 stars standards knowledge.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.

What will I be doing

As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering guest Forbes standards service options and other solutions to meet Guests needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Answer internal and external phone calls and ensure positive outcomes for all guest queries and room reservation requests in a timely and efficient manner.
• Complete room reservations while using the OnQ property management system.
• Accept and deliver messages promptly and correctly for both Guests and management.
• Ensure wakeup calls are scheduled and take place at the correct time.
• Respond positively to sales inquiries to develop future sales leads.
• Respond to all guests in a highly professional manner including ensuring all reservations are completed accurately and to the Guests' expectation.
• Demonstrate knowledge of the hotel facilities and ongoing promotions and use upselling techniques to promote these offerings when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information.
• Provide prompt and efficient service while maintaining the hotel's brand standards.

Required Experience:

Intern