Reservations Agent at InterContinental Dubai Marina Hotel & Residences

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Agent to manage inquiries and maximize room occupancy. Candidates should have experience in luxury hotel reservations, strong English communication skills, and proficiency in reservation systems. This role offers a dynamic work environment with opportunities for growth and employee benefits including discounts and mentorship.

Benefits

Competitive salary

Staff discounts

Career growth opportunities

Dynamic work environment

Qualifications

• Previous experience in reservations role in a luxury hotel.
• Proficiency in Opera PMS or similar hotel reservation systems is highly desirable.
• Strong communication skills in English (spoken and written); additional languages are a plus.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work under pressure.

Responsibilities

• Handle all reservation inquiries via phone, email, and online channels.
• Process reservations according to hotel standards.
• Maximize room occupancy and revenue with up-selling techniques.
• Maintain up-to-date knowledge of room types and rates.
• Assist with group bookings and coordinate with Sales & Events.

Skills

Strong communication skills in English (spoken and written)

Previous experience in reservations role in a luxury hotel

Excellent attention to detail

Ability to multitask

Proficiency in Opera PMS or similar systems

Job description

Reservations Agent at InterContinental Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to joinInterContinental Dubai Marina Hotel & ResidencesasReservations Agent.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Handle all reservation inquiries via phone, email, and online channels promptly and professionally.
• Process reservations in accordance with hotel standards and brand guidelines.
• Maximize room occupancy and revenue by using up-selling and cross-selling techniques.
• Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.
• Ensure accuracy in guest profiles, billing instructions, and special requests.
• Assist with group bookings and coordinate with Sales & Events for special requirements.
• Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.
• Monitor availability and adjust reservations accordingly to optimize room inventory.
• Resolve guest issues and requests in a timely and courteous manner.
• Maintain accurate records and reports as required by management.
• Maintain confidentiality of guest and hotel information at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Previous experience in reservations role in a luxury hotel.
• Proficiency in Opera PMS or similar hotel reservation systems is highly desirable.
• Strong communication skills in English (spoken and written); additional languages are a plus.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work under pressure.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!