Reservations Agent (Arabic Speaker) - Conrad Abu Dhabi Etihad Towers

Hilton Hotels; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Reservations Agent fluent in Arabic to join their dynamic team. In this role, you will be the first point of contact for guests, providing exceptional service and facilitating room reservations. Your ability to convert inquiries into bookings while maintaining high standards of customer care will be crucial. The ideal candidate will possess strong communication and organizational skills, ensuring that guest needs are met efficiently. Join a company dedicated to creating remarkable experiences for travelers worldwide and be part of a team that values excellence and collaboration.

Qualifications

• Excellent communication and professional telephone manner.
• Outstanding administration and organizational skills.

Responsibilities

• Convert inquiries into contracted business promptly.
• Respond to sales inquiries to develop future sales leads.
• Ensure reservations are completed accurately.

Skills

Customer Service

Communication Skills

Organizational Skills

Sales Skills

Education

Tertiary Qualifications

Job description

Reservations Agent (Arabic Speaker) - Conrad Abu Dhabi Etihad Towers Hilton Hotels

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business promptly.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads as appropriate.
• Respond to all customers professionally, ensuring reservations are completed accurately and meet Guest expectations.
• Provide prompt and efficient service while maintaining the hotel's brand standards.

Desired Candidate Profile

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To succeed, you should demonstrate:

• Highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.

It would be advantageous to demonstrate the following capabilities:

• Previous experience in a Reservations environment.
• Tertiary qualifications or other collegiate-level degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided business and leisure travelers with the finest accommodations, service, amenities, and value. Hilton is dedicated to delivering exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide every day. Our Team Members are at the heart of it all!

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Ticketing
• Reservations

Keywords:

• Reservations Agent (Arabic Speaker) - Conrad Abu Dhabi Etihad Towers

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