Reservations Agent (Arabic Speaker)

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking a Reservations Agent to create exceptional guest experiences. The ideal candidate will have at least 2 years of experience in a 5-star hotel, a guest-focused personality, and fluency in English. Responsibilities include providing engaging service and maximizing revenue through up-selling. Join us at a prestigious resort where every guest is welcomed warmly.

Qualifications

• Minimum 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE.
• Guest focused personality is essential; experience is an asset.
• Fluency in English; additional languages are a plus.

Responsibilities

• Offer exceptional, friendly, and engaging service.
• Ensure revenue is maximized through up-selling.
• Assist guests with information and special requests.
• Book room reservations and update system information.

Skills

Guest focused personality

Strong interpersonal abilities

Problem-solving abilities

Fluency in English

Additional languages

Tools

Opera

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Reservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What You Will Be Doing

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

• Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE
• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera will be preferred
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus