Reservations Agent Arabic Speaker

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality seeks a Reservations Agent to create exceptional guest experiences. In this engaging role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include booking room reservations, providing information about property facilities, and maximizing revenue through upselling. Join a company that values your individuality and supports your growth, allowing you to explore limitless possibilities in your career. This is a fantastic opportunity to be part of a dynamic team that challenges the status quo in hospitality.

Qualifications

• Minimum 2 years experience as a Reservations Agent in a 5 Star Hotel/Resort.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Offer exceptional service and engage with guests to enhance their experience.
• Book reservations and manage guest requests effectively.

Skills

Guest-focused personality

Strong interpersonal skills

Problem-solving abilities

Fluency in English

Additional languages

Tools

Opera

Job description

Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come to expect when they arrive!
What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and maximize revenue through upselling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications:

Your experience and skills include:

• Minimum 2 years experience as a Reservations Agent for a 5 Star Hotel/Resort in UAE
• Guest-focused personality is essential; experience is an asset
• Prior experience working with Opera is preferred
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus

Additional Information:

Why work for Accor:
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Remote Work: No

Employment Type: Fulltime