Reservations Agent - Arabic Speaker

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a Reservations Agent to manage bookings efficiently. The successful candidate will be responsible for processing reservation inquiries, upselling services, and ensuring guest satisfaction. Candidates should have at least two years of experience in hotel reservations and possess strong customer service skills, along with knowledge of hotel operations. Familiarity with additional languages, especially Arabic, is a plus.

Qualifications

• At least two years of experience in the Reservations department.
• Familiarity with hotel operations and technology (PMS & RMS).
• Understanding of regional and local markets.

Responsibilities

• Maintain effective office administrative procedures.
• Process and respond to all reservation requests within 24 hours.
• Monitor guest requests and ensure expectations are met.

Skills

Customer service

Upselling

Communication

Job description

Company Description

Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches nearby.

For travelers seeking freedom, independence, and space, Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

As a Reservations Agent, you are expected to:

1. Maintain effective office administrative procedures.
2. Adhere to all Standard Operating Procedures.
3. Take personal responsibility for driving upselling and achieving set revenue targets by month.
4. Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
5. Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
6. Handle daily trace/follow-up reports according to departmental requirements.
7. Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
8. Safeguard against and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies within the department.
9. Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
10. Stay up to date with current information and data on the hotel product, including room types, rates, features, facilities, food and beverage outlets & promotions, spa and health club, and other services.
11. Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all guest issues are raised, monitored, and followed up on promptly.
12. Monitor daily arrivals to ensure all guest requests are fulfilled, expectations met, and reservations honored.

Qualifications

• At least two years of experience in the Reservations department.
• Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels.
• Understanding of regional & local markets, competitors, and destination events.
• Additional language skills are an advantage, preferably Arabic.