Reservations Agent - Ajman Saray a Luxury Collection Resort

Marriott Hotels Resorts; Ajman; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Reservation Agent to join their team. In this role, you will be the first point of contact for guests, processing reservation requests and ensuring their needs are met with exceptional service. Your ability to communicate clearly and professionally will be key in maximizing revenue while providing a welcoming atmosphere. If you are passionate about customer service and eager to contribute to a positive guest experience, this opportunity is perfect for you. Join a diverse and inclusive team that values your contributions and offers a supportive work environment.

Qualifications

• High school diploma or equivalent is required.
• No related work or supervisory experience needed.

Responsibilities

• Process reservation requests and changes via phone, fax, or mail.
• Ensure guest satisfaction by addressing service needs and concerns.
• Follow company policies and maintain a professional appearance.

Skills

Customer Service

Communication Skills

Sales Techniques

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority