Financial Advisory & Technical Accounting (junior to mid-level)

Dusit Thani Abu Dhabi; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Guest Relations professional to elevate the guest experience. In this role, you will leverage your previous experience in a luxury service environment to provide exceptional service and support. You will be responsible for managing guest interactions, coordinating special experiences, and ensuring the highest grooming standards. This position offers the opportunity to work closely with a dedicated team, including Butlers and the Guest Experience Manager, in a vibrant and dynamic setting. If you are passionate about hospitality and thrive in a luxury environment, this is the perfect opportunity for you.

Qualifications

• Previous experience in luxury hotel guest relations is essential.
• Fluency in English and Chinese is required for effective communication.

Responsibilities

• Manage guest relations with a focus on luxury service standards.
• Coordinate special occasion experiences and handle guest feedback.

Skills

Guest Relations

Microsoft Office

English Language

Chinese Language

Luxury Service Standards

Education

College Diploma in Hotel Management

Tools

Opera PMS

Messagebox

Anantara App

Job description

Previous Guest Relations experience in a luxury service environment.

Key Responsibilities:

• Well spoken and attention to highest grooming standards.
• English and other European languages are an advantage.
• Strong skills in using Microsoft Office and other systems (Outlook, Word, PowerPoint, Excel, Opera PMS, Messagebox, Anantara App).
• Required to work independently.
• Able to balance workload between administrative tasks and guest interaction on a luxury level (e.g. pre-arrival arrangements and guest communication, arrival amenity preparation, coordinating special occasion experiences, receiving guest feedback through direct contact and courtesy calls, and more).
• Reporting to a Guest Experience Manager and working closely with Butlers.
• Able to support Reception tasks when needed.

Qualifications:

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is a must.
• Experience with Front Office Systems.
• Must be fluent in written and spoken English and Chinese.