Reservations Agent

Hilton Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand seeks a passionate Reservations Agent to provide exceptional service and manage room reservations. In this role, you will ensure that guest needs are met through efficient handling of inquiries and bookings, showcasing strong communication and organizational skills. The position offers an opportunity to thrive in a dynamic hospitality environment and contribute to the guest experience.

Qualifications

• Previous experience in a Reservations environment is advantageous.
• Professional telephone manner is crucial.
• Passion for delivering excellent customer service.

Responsibilities

• Convert inquiries into contracted business efficiently.
• Respond to customer inquiries in a professional manner.
• Ensure accurate and timely completion of reservations.

Skills

Customer Service

Communication Skills

Administration

Organizational Skills

Computer Proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservations Agent

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