Reservations Agent

Hilton; Fujairah City; On-site; AED 110,000 - 147,000; Full time

Job summary

A leading global hospitality company in Fujairah City is seeking a Reservation Agent to provide excellent customer service and manage inquiries. Ideal candidates will have strong communication and organizational skills, alongside previous experience in reservations. The position offers full-time hours and various benefits, including housing and transport.

Benefits

Housing

Transport

Additional benefits as per company policy

Qualifications

• Passion for delivering great customer service.
• Previous experience in a Reservations environment.

Responsibilities

• Convert inquiries quickly into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Customer service

Professional telephone manner

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel’s brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Fujairah City

Schedule

Full-time

Brand

Doubletree by Hilton

Potential Benefits

Housing, Transport, Additional benefits as per company policy

Job

Call Center and Reservations