Reservations Agent

ACCOR; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company seeks a Reservation Agent in Fujairah. The successful candidate will ensure exceptional customer service, manage reservations, and coordinate closely with other departments to meet guest expectations. Applicants should have at least 1 year of experience and excellent communication skills.

Qualifications

• Minimum 1 year Front Office, Reservations, or Sales experience required.
• Excellent command of the English language is essential.
• Must be flexible with shift timing.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests.
• Ensure accurate processing of reservations.

Skills

Customer Service

Communication

Flexibility

Education

Bachelor of Hotel Management

Tools

Property Manager (Opera)

Microsoft Office

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking a Reservation Agent to join our team in Fujairah, United Arab Emirates. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

Your Skills & Qualifications:

• Minimum 1 year Front Office, Reservations or Sales experience required.
• Must possess professional telephone etiquette and have an excellent command of the English language.
• Must be flexible with shift start/end times and available to work both weekdays and weekends, depending on operational needs.
• Property Manager (Opera), and Microsoft Office applications experience an asset

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]