Reservations Agent

Rose Rayhaan by Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization is seeking an Entry-Level Reservations Agent who is customer-focused and dynamic. Responsibilities include processing reservations, maintaining communication standards, and promoting hotel services. The ideal candidate will possess a hospitality degree and excellent communication skills in English, with additional languages as a plus.

Qualifications

• Previous hotel reservation experience required.
• Computer literacy essential.
• Additional languages are a plus.

Responsibilities

• Processing and confirming guest room reservations.
• Maintaining effective communication and service delivery.
• Staying updated on hotel promotions and rates.

Skills

Excellent communication skills

Customer focus

Adaptability

Teamwork

Education

Diploma or degree in hospitality

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Agent, your responsibilities will include maintaining effective communication on all reservations to ensure smooth service delivery, including:

• Processing and confirming guest room reservations made via phone, letter, or fax.
• Inputting reservations into the computer, recording all pertinent information, and attending to inquiries, complaints, and requests regarding reservations.
• Staying updated on hotel promotions and following procedures for reservations, rates, confirmations, and hotel facilities.
• Demonstrating product knowledge, understanding rate structures, and applying rate management.
• Maintaining an organized filing system for correspondence and collating reports as required.
• Promoting good public relations and maximizing business opportunities.
• Maintaining accurate room status at all times.
• Answering all incoming calls per company standards, inputting fax information, and monitoring emails.
• Organizing visa requests for hotel guests as per hotel policy and upselling opportunities.

Skills, Education & Qualifications

Applicants should have a diploma or degree in hospitality and previous hotel reservation experience. Computer literacy and excellent communication skills in English are required; additional languages are a plus.

Knowledge & Competencies

The ideal candidate will be customer-focused, proactive, courteous, dynamic, and approachable. Ability to work independently within a structured environment is essential, along with:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai

Company Website: [URL]

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Candidates should verify the legitimacy of employers independently. We do NOT endorse any requests for money and advise against sharing personal or banking information. For security tips, visit our Security Advice page. If you suspect fraud, email us at [e-mail].