Reservations Agent

Hyatt Centric; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a passionate Reservations Agent to deliver exceptional service and manage guest reservations in a vibrant beachfront setting. Join a dynamic team focused on creating unforgettable experiences for our guests, where your enthusiasm and detail-oriented approach will thrive.

Qualifications

• Detail-oriented and tech-savvy with reservation systems knowledge.
• Ability to communicate clearly and confidently in English; Arabic is a plus.
• Passion for hospitality and guest engagement.

Responsibilities

• Handle guest reservations with efficiency and a welcoming tone.
• Maximize room occupancy and revenue through upselling.
• Maintain current knowledge of hotel services and local attractions.

Skills

Hospitality

Communication

Detail-oriented

Tech-savvy

Tools

Opera

Job description

Organization- Hyatt Centric Jumeirah Dubai

Summary

At Hyatt Centric Jumeirah Dubai, we're not just a hotel – we're a launchpad for exploration and adventure in the heart of the city. Nestled in the vibrant La Mer beachfront, we offer curated experiences for curious travelers seeking authentic Dubai. Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast- paced, energetic environment? If so, Hyatt Centric Jumeirah Dubai is looking for you !

As a Reservations Agent , you will be the first point of contact for our future guests. You’ll be responsible for handling all reservation inquiries, delivering exceptional service, and ensuring each guest begins their Hyatt journey with ease, excitement, and confidence.

What You’ll Do:

• Handle guest reservations with professionalism, efficiency, and a warm, welcoming tone.
• Maximize room occupancy and revenue through strategic upselling and cross- selling.
• Collaborate with Sales, Front Office, and Revenue Management teams.
• Maintain up- to- date knowledge of hotel services, promotions, and local attractions.
• Ensure accuracy in bookings, guest preferences, and special requests.
  
  

Qualifications

You’re a Great Fit If You:

• Have a passion for hospitality and guest engagement.
• Communicate clearly and confidently in English ( Arabic or additional languages are a plus!).
• Are detail- oriented and tech- savvy with knowledge of hotel reservations systems ( Opera experience preferred).
• Thrive in a team- oriented, dynamic environment.
• Enjoy being part of something fresh, fun, and ever- evolving.