Reservations Agent

Palazzo Versace Dubai; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Palazzo Versace Dubai is seeking an experienced Reservations professional to join our luxury hotel team. The role focuses on handling bookings, upselling hotel products and services, and delivering the highest level of guest service in a high-volume environment.

Applicants should have Opera PMS experience, strong Microsoft Office skills, and a proven ability to work in a multicultural setting. This full-time position is based in Dubai and requires a team-oriented, customer-focused mindset.

Qualifications

• 6 months of Reservations experience with a luxury 5 Star Hotel.
• Demonstrate experience working in a high volume, high pressure environment.
• Worked in Multi-Cultural environment.
• Display Team work to achieve departmental and organization goals.
• Enter all bookings accurately and efficiently.
• Opera knowledge and proficiency with PMS.
• Proficient in Microsoft applications; strong customer focus.

Responsibilities

• Represent the company by following the standard operating procedures set by the organization.
• Proactively sell and upsell all products and services within the property.
• Maximize sales while assisting guests (internal/external) with the highest level of customer service.
• Handle queries through telephone, fax, and email.
• Use approved language skills as required at all times.
• Ensure compliance with contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center and IT equipment.

Skills

Reservations experience

Opera knowledge

MS Office

Teamwork

Multicultural environment

High pressure tolerance

Tools

Opera PMS

Microsoft Office

Job description

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property.
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

Main Duties/Responsibilities:

• Represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property.
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
• Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the contact center quality performance requirements.
• Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

CANDIDATE PROFILE

• Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
• Demonstrate experience working in a high volume, high pressure environment.
• Worked in Multi-Cultural environment.
• Display Team work to achieve departmental and organization goals
• Enter all bookings accurately
• Opera knowledge
• Proficient in Microsoft applications
• High level of integrity and customer focus