Reservations Agent

Rotana Hotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Reservations Agent who is passionate about delivering exceptional customer service. In this role, you'll be responsible for managing guest room reservations, ensuring smooth communication, and providing creative solutions to enhance guest experiences. You'll engage with clients through various channels, maintain product knowledge, and promote hotel facilities. This is a fantastic opportunity to join a vibrant team where your contributions will directly impact guest satisfaction and business success. If you thrive in a fast-paced environment and have a flair for hospitality, this position is perfect for you.

Qualifications

• Passionate about delivering exceptional customer service.
• Strong communication skills with a focus on guest satisfaction.

Responsibilities

• Process and confirm guest room reservations effectively.
• Maintain accurate room status and manage inquiries and requests.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Bachelor of Hotel Management

Tools

Reservation Management Software

Job description

Bachelor of Hotel Management (Hotel Management)

Vacancy: 1 Vacancy

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent, you are responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your role will include key responsibilities such as:

1. Process and confirm guest room reservations made by clients on the phone, letter, or fax.
2. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints, and requests regarding reservations.
3. Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
4. Show complete product knowledge, understand rate structure and apply rate management.
5. Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
6. Promote and maintain good public relations and endeavor to maximize business.
7. Maintain an accurate room status at all times.
8. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted, and check constantly the incoming e-mails.
9. Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.