Reservations Agent

Palazzo Versace Hotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a prestigious luxury hotel as a Reservations Agent, where you will represent the company by delivering exceptional customer service and maximizing sales. This role offers a dynamic environment that requires teamwork and a proactive approach to meet customer needs. Your expertise in handling reservations and customer interactions will be key to achieving departmental goals. If you thrive in a high-pressure setting and have a passion for hospitality, this is your chance to shine in a renowned establishment known for its excellence.

Qualifications

• Minimum 6 months of experience in a luxury 5-star hotel.
• Ability to work in a high-pressure environment.

Responsibilities

• Proactively sell and upsell all products and services.
• Handle customer queries and maintain high service standards.

Skills

Customer Service

Sales Skills

Communication Skills

Teamwork

Education

High School Diploma

Hospitality Management Degree

Tools

Opera

Microsoft Applications

Job description

Reservations Agent

Job Location : Dubai, United Arab Emirates

Main Duties/Responsibilities:

Represent the company by following the standard operating procedures set by the organization
Proactively sell and upsell all products and services within the property.
Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service.
Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs.
Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
Achieve given targets and maintain exceptional performance at all times.
Handle queries through telephone, fax, and email.
Use approved language skill as required at all times.
Ensure compliance with the contact center quality performance requirements.
Maintain presentation and cleanliness of the contact center including all machines and other IT equipment.

Candidate Profile :

Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel.
Demonstrate experience working in a high volume, high pressure environment.
Worked in Multi-Cultural environment.
Display Team work to achieve departmental and organization goals
Enter all bookings accurately
Opera knowledge
Proficient in Microsoft applications
High level of integrity and customer focus

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