RESERVATIONS AGENT

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Hotel Reservation Agent to enhance guest experiences through exceptional service and effective reservation management. In this dynamic role, you will handle reservations, address guest inquiries, and promote hotel services, all while ensuring accuracy and attention to detail. Join a company that values diversity and inclusion, offering opportunities for personal growth and development. If you thrive in a fast-paced environment and are passionate about hospitality, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Experience in hotel reservations or customer service is preferred.
• Strong organizational abilities and customer-focused approach.

Responsibilities

• Manage hotel reservations via phone, email, and online platforms.
• Provide personalized assistance and resolve guest inquiries promptly.
• Promote additional services and maintain clear communication with teams.

Skills

Excellent communication skills

Attention to detail

Multitasking

Customer service

Problem resolution

Education

Training in hospitality or related field

Tools

Opera system

Job description

Reservation Agent

As a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Reservation Management: Receive and process hotel reservations via phone, email, or online platforms. Ensure accuracy in guest information, stay details, and special requests. Utilize the hotel's reservation system to manage bookings efficiently.
• Customer Service: Provide personalized assistance to guests, addressing inquiries and resolving concerns promptly. Offer information about hotel services, amenities, and policies to enhance the guest experience. Handle guest feedback and communicate effectively with other hotel departments to address guest needs.
• Sales and Upselling: Promote additional services, upgrades, and amenities to maximize revenue. Recognize opportunities to upsell and contribute to achieving sales targets.
• Communication: Maintain clear and professional communication with guests, colleagues, and other departments. Coordinate with housekeeping, front desk, and other relevant teams to ensure smooth check-ins and check-outs.
• Administrative Tasks: Keep accurate records of reservations, cancellations, and no-shows. Generate reports as needed for management and other departments. Stay informed about current promotions, packages, and discounts.
• Problem Resolution: Address and resolve any issues related to reservations, ensuring guest satisfaction. Collaborate with other staff members to find solutions to challenges that may arise.

Qualifications:

Your experience and skills include:

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Excellent communication skills, both verbal and written.
• Familiarity with Opera system.
• Strong attention to detail and organizational abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused with a commitment to providing exceptional service.
• Additional education or training in hospitality or a related field is a plus.

Additional Information:

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work: No

Employment Type: Full-time