Reservations Agent

Minor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group is seeking a Reservations Assistant to support the Reservations Department in Dubai. The role involves managing reservations, ensuring effective administrative procedures, and providing excellent customer service. Candidates should have at least one year of relevant experience, proficient knowledge of hotel technology, and strong organizational skills.

Qualifications

• Minimum one year experience with Hotel Reservations or Rooms Division.
• Working knowledge of hotel operations' technology.
• Ability to handle multiple tasks.

Responsibilities

• Manage incoming reservation requests to avoid backlog.
• Ensure smooth running of hotel telephone system.
• Provide professional and customer-focused responses to guests.

Skills

Attention to detail

Customer-focused

Fluency in English

Multitasking

Organizational skills

Tools

PMS

RMS

Job description

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

You will assist in the effective operation of the Reservations Department, to meet the business goals of the hotel, according to instructions given by the Revenue Director. You will manage incoming reservation requests in order to avoid a back log, ensure daily trace reports/follow up systems are being used effectively and maintain effective office administrative procedures within the department to-detect-and-safeguard against double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. You will alsoensure the smooth running of the hotel telephone system, handling all incoming and outgoing calls efficiently as per hotel standard, and provide professional and customer focused response to guests, adding value to maketheir stay memorable.

Qualifications

• Minimum one year experience with Hotel Reservations or Rooms Division
• Working knowledge of hotel operations' available technology (PMS & RMS)
• Understands the dynamics of regional & local markets, and all distribution channels.
• Communicates and writes with fluency in English, additional language/s is an advantage
• Keen attention to detail and able to handle multiple tasks
• Ability to organize work flow and adapt to changing priorities
• Dynamic, self motivated and customer-focused