Reservations Agent

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join KERZNER INTERNATIONAL LIMITED at Atlantis Dubai as an Agent Reservations. You will provide exceptional guest service, assist with inquiries, and handle complaints while collaborating with the team. Ideal candidates will have a strong background in hospitality with excellent communication skills, especially in multiple languages.

Qualifications

• Experience in call center, guest relations, or hotel reservations.
• Personal presentation and patient interaction with guests.
• Fluent in English; preferably Russian, Arabic, Chinese, or French.

Responsibilities

• Assist guests with inquiries and reservations.
• Respond promptly to incoming correspondence.
• Prepare reports and support the team.

Skills

Customer Service

Multi-tasking

Attention to Detail

Problem Solving

Fluency in English

Tools

Opera Systems

Job description

Are you comfortable talking and engaging with guests over the telephone? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. As an Agent Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

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